FAQ

Can I self collect my order?

Self collect is only available in the Klang Valley region as you can only pick up at our main HQ. Orders not picked up after 3 months will be voided. To locate our main HQ, visit our Locate Us page.

When can I self collect my order?

Orders placed before 6pm on working days will be processed and ready for pickup after 9.30am the next working day.

If an order is placed after 6pm, the order will be processed the next working day. 

How long will it take to get my order?

It depends on where you are.

West Malaysia: 2 - 3 working days
East Malaysia: 5-7 working days

What shipping carriers do you use?

For West Malaysia, we have partnered with GDEX to give you the best experience.

PosLaju is our preferred courier service to ship to East Malaysia as they have a wider area of service for the East.

Do you ship overseas?

Yes, we ship overseas. Special charges will incur. Kindly contact us through our online chat and we will assist you through the process.

What products do you offer?

As pioneers in the industry, we offer a wide array of rubber stamps with specialty ink that are used in manufacturing industries, security stamps by the government and even for arts & crafts. We also offer products like wax seal stamps, common seal, name tag, button badge, die cut stickers, signages and more!

Can I get my product personalized?

Majority of our products are custom made which makes them personalisable. To learn how you can order from us, you can visit how to order.

What is the difference between self inking stamp & pre-inked stamp?

Pre-Inked Stamps produce crisp and clear impressions at every stamp. However, a drawback to pre-inked stamp will be that it requires pauses between stamping. To compensate for its stamping speed, pre-inked stamps use oil-based ink which makes pre-inked stamp waterproof. Pre-inked stamp does not require an ink pad as gel ink is molded into an impression. We offer 2 types of Pre-Inked stamps:

Self-Inking stamps have replaceable ink pads built onto the stamp. This stamp allows rapid stamping as the stamp will automatically re-ink itself after each impression. One of the best features of a self-inking stamp would be its flexibility to turn it into a dater or numbering stamp!  The only downside to this product will be its impression clarity in comparison to Pre-Inked stamp.

What is Epoxy?

Epoxy is a layer of adhesive that is poured over your nametag that will turn into a solid to prevent the surface of your name tag from getting scratch which also gives your name tag a shine to it's surface.

Can I return my product?

No we do not offer product returns. However, if you have problems using the stamps, do not hesitate to contact us and we will assist you to ensure that your stamp works properly for you.

Any question?

You can contact us through our contact page! We will be happy to assist you.